Shipping and Delivery
We bring together lots of independent sellers from around Australia and overseas. Since their products are all different (which is why you chose to shop with us – good call), and being shipped from different places, they may not all take the same time to reach you. Plus personalisation and international delivery can often add extra time on top.
To get an idea of when you can expect your order, take a look at the delivery information specified beside the product info on each item’s page. If a few extra days have passed and your order’s still not with you, it’s worth heading down to your local post office for a friendly visit. Missed delivery cards have been known to go missing, so, it could turn out that your parcel’s been waiting for you all along.
Alternatively, you can sign in to your account and click the 'Track my order' link to track the whereabouts of your parcel/s.
Each item includes a delivery note on the product page, so that you know what to expect. We want each order to reach you as quickly as possible, so many of our sellers offer a variety of shipping options for you to choose from, including speedy delivery for when you really need it! Remember, each individual order arrives on your doorstep directly from the seller you purchased it from, so delivery times may vary.
Delivery times Unless otherwise specified on the product page, items will normally ship within 7-11 business days of receipt of your order. If you live in Australia, you can expect your order to arrive within 4-7 business days*, sometimes sooner. If the item is hand-made to order, or coming from overseas, you can expect a longer delivery time of up to 4 weeks (please check the delivery note on the product page for details). *From date of dispatch.
Shipping Most of our sellers offer FREE shipping Australia-wide, however some may charge a small shipping fee for certain heavier items or orders. If a product is delivered FREE this is clearly displayed on each product page, otherwise the shipping cost is displayed at checkout. Some sellers also offer other shipping options, such as courier, with an associated cost.