Where is my order?
We bring together lots of independent sellers from around Australia and overseas. Since their products are all different (which is why you chose to shop with us – good call), and being shipped from different places, they may not all take the same time to reach you. Plus personalisation and international delivery can often add extra time on top.
To get an idea of when you can expect your order, take a look at the delivery information specified beside the product info on each item’s page. If a few extra days have passed and your order’s still not with you, it’s worth heading down to your local post office for a friendly visit. Missed delivery cards have been known to go missing, so, it could turn out that your parcel’s been waiting for you all along.
Alternatively, you can sign in to your account and click the 'Track my order' link to track the whereabouts of your parcel/s.
Each item includes a delivery note on the product page, so that you know what to expect. We want each order to reach you as quickly as possible, so many of our sellers offer a variety of shipping options for you to choose from, including speedy delivery for when you really need it! Remember, each individual order arrives on your doorstep directly from the seller you purchased it from, so delivery times may vary.
Delivery times Unless otherwise specified on the product page, items will normally ship within 1-2 business days of receipt of your order. If you live in Australia, you can expect your order to arrive within 1-7 business days*, sometimes sooner. If the item is hand-made to order, or coming from overseas, you can expect a longer delivery time of up to 4 weeks (please check the delivery note on the product page for details). *From date of dispatch.
Shipping Most of our sellers offer FREE shipping Australia-wide, however some may charge a small shipping fee for certain heavier items or orders. If a product is delivered FREE this is clearly displayed on each product page, otherwise the shipping cost is displayed at checkout. Some sellers also offer other shipping options, such as courier, with an associated cost.
What is the cost of shipping?
Most of our sellers offer FREE shipping Australia-wide. We’re so delighted with it, we said it in caps. Some, however, may charge a small shipping fee for certain items or orders. If a product is delivered FREE (there we go again) we spell it out on the product page, otherwise we’ll let you know the delivery charge at checkout.
Do you ship internationally?
Many of our sellers offer international shipping. Winning! If you’re looking for products that can be delivered outside of Australia, click the relevant 'delivery zone' checkbox on the left hand side of our homepage (or any category page), and you’ll only see the items that have their pilot’s licence.
Where does your seller ship from?
From wherever our sellers are, be that a Sydney suburb, sleepy country town Queensland ...Hobart. And several places in between. We show where every item will be shipped from on its product page, plus include estimated delivery details beside the product description.
How long will it be until I receive my order?
The item’s product page is your friend here. Sign in to our site and go to My Orders. Click on the order you’d like to check on, click on the name of the item and boom! You’re there. You’ll find the delivery details – including the estimated time frame – beside the product description.
How can I check if my order has been shipped?
As soon as your item’s en route, the seller updates your order status online and we send you an email. High-five, teamwork. Any time you’d like to see how an order’s coming along, sign in to our site and go to My Orders, then click on the one that’s on your watchlist.
I have only received one part of my order – where’s the rest?
Because our sellers send items to you themselves, rather than through our warehouse (...which we don’t have), parcels from different sellers will arrive separately. To get an idea of when you can expect your order, take a look at the delivery information nestled beside the product info on each item’s page.
If it’s been a while, or you’ve ordered more than one item from the same seller but they haven’t all arrived, you have our express permission to not be shy – and get in touch with them directly.
Sign in to our site and go to 'My Orders'. Click the order that’s gone AWOL, scroll down to the order details and click ‘contact seller’. They should be able to sort you out, tout suite.
After that, if you’re still not having any luck, 'Contact' our customer support team, who will be waiting enthusiastically for your email
Why am I receiving multiple parcels if I only placed one order?
We bring lots of independent sellers together online, so you have one easy place to buy from them all. What we have is a awesome website, hard-working team and a steady flow of supplies; what we don’t have: a warehouse and logistics. You do the buying through our site, then we pass your order onto each seller to make and ship to you themselves. And on the plus-side, it means extra days when you’re looking forward to getting more than bills through the letterbox.
Help! I’ve entered the wrong shipping address!
And...exhale. It’s easily fixed. Sign in to our site and go to My 'My Orders'. Click the order that you’d like to redirect, scroll down to the order details and click ‘contact seller’. Then let them know your correct address. Et voilà!
If you don’t hear back from them within a day or two, feel free to reach out to our customer support team and we’ll chase them up.